Terms of service

Terms of Service

Last updated: September 17, 2026

Welcome to Elevatoora. These Terms of Service ("Terms") govern your use of our website, elevatoora.myshopify.com, and your purchase or use of our marketing, SEO, digital marketing, consulting, and related services.

By accessing our website, placing an order, or purchasing our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our services.

1. About Elevatoora

Elevatoora provides digital marketing, search engine optimization (SEO), consulting, website optimization, content-related, and other marketing services.

For questions about these Terms, please contact:

Email: service@elevatora.de

2. Eligibility

By using our website or purchasing our services, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You have the authority to purchase services for yourself or the business you represent.
You will use our services and website only for lawful purposes.

3. Our Services

The exact services provided will depend on the service or package purchased and any additional written agreement between Elevatoora and the client.

Services may include:

Search engine optimization
SEO audits and analysis
Keyword research
On-page optimization
Technical SEO recommendations
Content strategy
Digital marketing
Website optimization
Marketing consulting
Competitor research
SEO reporting and analysis
Other services described on our website or agreed with the client

We reserve the right to modify or improve our services from time to time.

4. Orders and Service Agreements

When you purchase a service through our website, you are submitting a request to purchase that service.

An order may be subject to our confirmation and acceptance.

For customized or ongoing services, the scope of work, deliverables, pricing, timeline, and other requirements may also be specified in a separate proposal, invoice, statement of work, or written agreement.

If there is a conflict between these Terms and a specific written agreement signed by both parties, the specific written agreement will generally control for that service.

5. Pricing and Payment

Prices for our services are displayed on our website or communicated to you through a quotation or proposal.

You agree to pay all applicable fees for the services you purchase.

Payments may be processed through third-party payment providers. Additional terms from the applicable payment provider may also apply.

Unless otherwise agreed in writing, work may begin after the required payment has been successfully received.

We reserve the right to suspend or delay services where payment is overdue.

6. Recurring Services

If you purchase a recurring or subscription-based service, you authorize the applicable payment provider to charge the agreed amount according to the selected billing schedule.

You may cancel future recurring services by contacting us at:

service@elevatora.de

Cancellation of a recurring service generally does not automatically entitle you to a refund for a billing period that has already started or for work that has already been performed, subject to applicable law and our Refund Policy.

7. SEO and Marketing Results

SEO and digital marketing results are affected by factors outside our control.

These may include:

Search-engine algorithm changes
Competitor activity
Website changes
Website quality and technical issues
Industry conditions
Search demand
Content quality
Third-party platforms
Advertising-market conditions
Actions taken by the client
Changes made by search engines or other third parties

Therefore, unless expressly agreed otherwise in writing, we do not guarantee specific search-engine rankings, traffic, leads, sales, revenue, conversions, or other specific results.

Past results, examples, case studies, or projections do not guarantee future results.

8. Client Responsibilities

To provide our services effectively, you agree to provide accurate information and reasonable cooperation.

Depending on the service, you may be required to provide:

Website access
Analytics or advertising access
Business information
Existing marketing materials
Brand information
Content
Approvals
Feedback
Other information reasonably required to perform the services

You are responsible for ensuring that information and materials you provide are accurate and that you have the necessary rights to use them.

Delays caused by missing information, approvals, access, or client decisions may affect service timelines.

9. Website and Account Access

Where you provide Elevatoora with access to your website, analytics account, advertising account, social-media account, or other platform, you authorize us to use that access only as reasonably necessary to perform the agreed services.

You should provide the minimum level of access reasonably required.

You remain responsible for your accounts and should not provide unnecessary passwords or sensitive credentials.

We are not responsible for changes, suspension, restrictions, or actions taken by third-party platforms.

10. Intellectual Property

Unless otherwise agreed in writing, Elevatoora retains ownership of its pre-existing materials, systems, processes, templates, methodologies, tools, know-how, and internal resources.

Where original deliverables are specifically created for you and payment has been received in full, ownership or usage rights will be determined according to the applicable service agreement or proposal.

You retain ownership of materials and intellectual property that you provide to Elevatoora, subject to the rights necessary for us to perform the services.

11. Third-Party Services

Our services may involve third-party platforms, websites, software, search engines, advertising networks, hosting providers, analytics services, or other technologies.

We do not control these third parties and cannot guarantee their availability, performance, policies, algorithms, or continued operation.

Changes made by third-party providers may affect the services or results.

12. Prohibited Activities

You agree not to use our website or services to:

Violate applicable laws or regulations.
Infringe another person's intellectual-property rights.
Distribute malware or harmful software.
Engage in fraudulent or deceptive activities.
Attempt to gain unauthorized access to systems or accounts.
Provide false or misleading information.
Use our services for unlawful purposes.
Interfere with the operation or security of our website or systems.

We may suspend or terminate services where we reasonably believe that prohibited activity has occurred.

13. Cancellation and Refunds

Our Refund Policy explains the circumstances in which refunds may be available.

Because marketing and SEO services involve professional time and work performed specifically for individual clients, services that have already been performed may not be refundable.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

14. Service Delays

We will make reasonable efforts to provide services within the agreed timeframe.

However, estimated delivery dates may change due to circumstances including:

Delayed client responses
Missing information or access
Third-party platform issues
Technical problems
Changes in project requirements
Events outside our reasonable control

We will communicate material delays where reasonably possible.

15. Disclaimer

Our website and services are provided based on the scope agreed with the client.

Except where required by applicable law or expressly agreed in writing, we make no guarantee that:

Our services will produce a particular financial result.
A website will achieve a particular search ranking.
Traffic or conversions will increase by a particular amount.
Third-party platforms will remain available or unchanged.
Marketing campaigns will produce a particular number of leads or sales.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Elevatoora will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website or services.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Elevatoora harmless from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms.
Your unlawful use of our services.
Materials or information you provide to us that infringe third-party rights.
Your violation of applicable laws or regulations.

18. Confidentiality

We will treat confidential business information provided to us in connection with our services with reasonable care and will use it primarily for the purposes of providing the agreed services, subject to our Privacy Policy and applicable law.

Confidentiality obligations may be further defined in a separate agreement where appropriate.

19. Termination

We may suspend or terminate access to our services where:

You materially breach these Terms.
Payment remains overdue.
You provide fraudulent or unlawful information.
Your actions create a security or legal risk.
Continued provision of the service is no longer reasonably possible.

Termination does not remove obligations that arose before termination.

20. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website or services after updated Terms are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website and services, you acknowledge that your information may be processed as described in that policy.

22. Governing Law

These Terms will be governed by the laws applicable to Elevatoora and the relevant transaction, subject to any mandatory consumer-protection laws that apply to you.

Nothing in these Terms is intended to remove or restrict mandatory legal rights available to consumers.

23. Disputes

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Please contact: