Refund Policy

Last updated: September 17, 2026

Thank you for choosing Elevatoora for your marketing and SEO services.

This Refund Policy explains when refunds may be available for services purchased through elevatoora.myshopify.com.

1. Services Covered

This policy applies to all marketing, SEO, digital marketing, consulting, optimization, content, and related services purchased from Elevatoora.

Because our services involve professional time, research, strategy, planning, campaign work, analysis, and other work performed specifically for each client, refunds may be limited once work has started.

2. Cancellation Before Work Begins

If you cancel your order before Elevatoora has started providing the requested service, you may be eligible for a full refund.

To request a cancellation, please contact us as soon as possible at:

Email: service@elevatora.de

3. Refunds After Work Has Started

Once work has started, refunds are generally not available for work that has already been performed.

However, we may consider a partial refund on a case-by-case basis where a substantial portion of the agreed service has not yet been completed.

Any refund will take into account the work, research, analysis, deliverables, and resources already provided.

4. SEO Results and Performance

SEO and marketing results can depend on many factors outside our control, including search-engine algorithms, competition, website condition, industry trends, client actions, content quality, and changes made by third parties.

Therefore, we do not guarantee specific rankings, traffic levels, leads, sales, revenue, or other specific marketing results unless a specific written guarantee has been expressly agreed upon with the client.

Failure to achieve a particular SEO ranking or marketing result does not, by itself, create an automatic right to a refund.

5. Client-Caused Delays or Lack of Cooperation

A refund may not be available where work cannot be completed or is significantly delayed because the client:

• Does not provide required information, access, approvals, or materials.

• Provides incomplete or inaccurate information.

• Delays communication or approvals.

• Makes changes to the website or campaigns that interfere with our work.

• Stops or restricts access required to perform the agreed services.

6. Monthly or Recurring Services

For recurring services, cancellation will normally apply to future billing periods.

Fees for a billing period that has already started may not be refundable if work for that period has already commenced.

To avoid the next billing charge, please contact us before the next billing period begins.

7. Duplicate or Incorrect Payments

If you believe you have been charged twice or have been charged incorrectly, please contact us at service@elevatora.de.

We will review the transaction and, where appropriate, issue a refund for the incorrect or duplicate charge.

8. Approved Refunds

If a refund is approved, it will normally be issued using the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your payment provider or bank.

9. How to Request a Refund

To request a refund, please email:

service@elevatora.de

Please include:

• Your name or business name

• Order or invoice number

• Date of purchase

• Service purchased

• Reason for your refund request

We will review your request and respond within a reasonable period.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.

If you are a consumer located in a jurisdiction that provides mandatory cancellation, withdrawal, refund, or other consumer protections, those statutory rights will continue to apply.

For customers in the European Union, certain online service contracts may be subject to a statutory 14-day withdrawal period, subject to applicable exceptions and conditions. Where legally required, customers may also need to expressly request that services begin during the withdrawal period and acknowledge the applicable consequences of doing so.

11. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact:

Elevatoora
Website: elevatoora.myshopify.com
Email: service@elevatora.de

We reserve the right to update this Refund Policy from time to time. Any updated version will be published on our website.