Privacy Policy

Last updated: September 17, 2026

At Elevatoora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through elevatoora.myshopify.com, contact us, or use our marketing and SEO services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide

When you place an order, contact us, or request our services, we may collect:

• Full name

• Business or company name

• Email address

• Phone number

• Billing and/or business address

• Website URL

• Information about your business or marketing needs

• Information you provide when communicating with us

• Order, invoice, and transaction information

• Any other information you voluntarily provide

Payment Information

Payments may be processed by third-party payment providers.

We generally do not have access to your complete payment card details. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Approximate location

• Date and time of visits

• Website interaction and usage information

This information may be collected through Shopify and, where applicable, cookies, analytics tools, advertising technologies, or similar technologies.

2. How We Use Your Information

We may use your information to:

• Process and manage orders and payments

• Provide marketing and SEO services

• Communicate with you about your order or services

• Respond to customer support requests

• Provide quotations and proposals

• Analyze and improve our website and services

• Maintain website security

• Prevent fraud, abuse, and unauthorized activity

• Send service-related communications

• Send marketing communications where permitted by law

• Maintain business and financial records

• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with this Privacy Policy unless required or permitted by applicable law.

3. SEO and Marketing Services

When you purchase our services, you may voluntarily provide access to information, websites, analytics platforms, advertising accounts, social-media accounts, or other business systems.

We may use information or access provided by you only to perform the services you have requested, such as SEO analysis, website optimization, marketing research, campaign management, reporting, or related services.

You should only provide the access and information necessary for us to perform the agreed services.

Where possible, you should use appropriate account permissions rather than providing passwords directly.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure marketing campaigns

• Provide relevant advertising, where applicable

• Help prevent fraud and maintain security

You may be able to control or disable cookies through your browser settings or available cookie-consent tools.

Disabling certain cookies may affect some website functionality.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may collect and process certain information about visitors and customers in connection with operating the store, processing transactions, security, analytics, and other services.

For more information about how Shopify handles personal information, please review Shopify's privacy documentation.

6. Third-Party Service Providers

We may use third-party companies and service providers to help operate our business, including providers for:

• Website hosting and e-commerce

• Payment processing

• Email and communication

• Analytics

• Advertising and marketing

• Customer support

• Business administration

• Security and fraud prevention

These providers may process personal information on our behalf or independently according to their own terms and privacy policies.

We only provide third parties with information that is reasonably necessary for the relevant service or purpose, subject to applicable law.

7. Marketing Communications

If you subscribe to receive marketing communications from us, we may use your email address to send you information about our services, offers, updates, or other business communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at:

service@elevatora.de

We may still send you essential service-related communications, such as order confirmations, invoices, account-related messages, or important information about services you have purchased.

8. How We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may disclose personal information where reasonably necessary to:

• Service providers working on our behalf

• Payment processors

• Shopify and other technology providers

• Analytics and advertising providers, where applicable

• Professional advisers

• Government authorities or law-enforcement agencies where legally required

• Protect our legal rights, property, security, or customers

• Detect or prevent fraud or unlawful activity

• Complete a merger, acquisition, restructuring, or sale of business assets

9. International Data Transfers

Some of our service providers may process information in countries other than the country where you live.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data-protection laws to protect that information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and applicable legal requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are also responsible for maintaining the security of any accounts, credentials, or access information you use when working with us.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request portability of certain information

• Opt out of certain marketing communications

• Lodge a complaint with the relevant data-protection authority

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact us using the information below.

13. European Economic Area and United Kingdom Customers

If applicable data-protection laws such as the GDPR or UK GDPR apply to our processing of your personal information, we will process personal information on an appropriate legal basis.

Depending on the circumstances, the legal basis may include:

• Performance of a contract

• Compliance with a legal obligation

• Our legitimate interests

• Your consent

Where we rely on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

14. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Elevatoora
Website: elevatoora.myshopify.com
Email: service@elevatora.de

We will review and respond to privacy-related requests within the period required by applicable law.